Product Condition Guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines listed below:

Flawless: Just like it sounds. This item will arrive in a 10/10 condition, cosmetically flawless, and 100% operational. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. All ‘Flawless’ items will come sealed in original packaging with all new, original accessories as a new item would come.

Like New: The device is cosmetically in excellent condition. Any scuffing or scratches will be extremely minor and not have any impact on performance. The screen is in near flawless condition with no major marks or scratches. This item is 100% functional and is covered under our 30-Day Return policy.  All ‘Like New’ items will come with all new, original accessories including charger, cable, and headphones.

Refurbished: A pre-owned product that was inspected and tested to work by a qualified vender, or by All-Out Mobile. This product has previous use and is not new. It will have small wear including minor scratches and marks on the body and screen of the device but comes in overall very good condition. This item is functional and is covered with our standard 30-Day return policy. All ‘Refurbished’ items will come in generic packaging with original charger and cable.

Used: A used product has been used and is not in new condition. There will be scratches on the casing of the phone, but nothing major or broken/cracked. The screen is in good condition but will have several scratches. There are no issues that affect the functionality of the product. This item is functional and is covered with our standard 30-Day return policy. All ‘Used’ items will come in generic packaging with original charger and cable.